--Reasons for Alibaba Logistics We are sorry for the bad experience you had. We are the real source factory supplier. We shipped the goods on time. Due to the impact of Alibaba logistics, your goods have not been released. We have complained to Alibaba logistics, and the feedback from Alibaba's logistics partner is that the delay is caused by problems with the customs clearance system. We will follow up and ensure that the goods are delivered to your address.